What information we collect
Slot Bunny collects two broad types of information. The first is information you provide directly such as your name, email address, date of birth and contact preferences when you sign up or contact our team. The second is technical information collected automatically when you visit the site, including your IP address, browser type, device type, referring page and a record of pages viewed.
We do not collect more than is necessary to operate the site, deliver the service you signed up for and meet our regulatory obligations.
Why we collect it
Information you provide is used to set up and operate your account, deliver promotions you have opted into, respond to support requests and meet anti money laundering and responsible gambling obligations. Technical information is used to operate the site, prevent fraud, troubleshoot errors and improve the experience.
We do not sell personal information to third parties. We share information only with the partners required to deliver the service you signed up for, such as payment processors and identity verification providers, and only the minimum amount required for that purpose.
How we protect it
All site traffic is encrypted with TLS. Personal information is stored on secure servers with access restricted to authorised personnel. Payment information is handled by certified payment processors and is not stored on our own systems. Identity verification documents are held only for the period required by anti money laundering law and are deleted afterwards.
We run regular security reviews and follow industry standard practices for monitoring, logging and incident response. If there is ever a security incident affecting your information, we will notify you in line with our regulatory obligations.
Cookies and tracking
We use cookies for site operation, security, analytics and marketing. The cookie banner on first visit lets you choose which categories to accept beyond the strictly necessary cookies. You can change your choice at any time from the footer link.
More detail on each cookie category is available on the cookie policy page including the third party providers we work with for analytics and marketing.
Your rights
Under the New Zealand Privacy Act 2020 you have the right to access the personal information we hold about you, to ask for it to be corrected and in some cases to ask for it to be deleted. Requests can be sent to the contact address on the contact page and will be actioned within 20 working days.
If you are unhappy with how we have responded to a privacy request, you can complain to the Office of the Privacy Commissioner at privacy.org.nz. We take privacy concerns seriously and aim to resolve them directly wherever possible.
Marketing communications
Marketing communications such as promotional emails are sent only to players who have opted in. You can opt out at any time from the unsubscribe link in any email or from the marketing preferences section in your account settings. Service communications such as withdrawal confirmations and security alerts are sent regardless of marketing preferences.
Promotional SMS is also opt in. Standard message rates may apply from your mobile carrier.
Data retention
Account information is retained while your account is active and for a further period after closure to meet anti money laundering and tax obligations. The retention period varies by data type and jurisdiction but typically sits between five and seven years for transaction records.
Marketing preferences are retained for the same period to honour any opt out you have set. After the retention period ends, data is deleted in line with our internal data lifecycle policy.
Updates to this policy
We may update this policy from time to time to reflect changes in regulation, technology or our own practices. The most recent revision date is shown at the top of the policy. Material changes are communicated to active account holders by email at least 14 days before they take effect.
If you have questions about this policy or any aspect of how we handle your information, please reach out through the contact page and our team will respond promptly.